Dear Mobipocket Team,

I bought several medical ebooks some years ago. (They all were quite expensive)
They are all drm protected.
Unfortunately I bought an iphone.
As you all should know - I am now unable to read my ebooks on my new device.
I am very sad about this. Remember - I paid for them and now I can't use them.
Would you please offer me a solution for this problem.
I do not expect to get an ebook reader for my iphone - your team was about 2 years unable to develop one.
I would prefer a drm-free copy of all my ebooks I paid for in my download area.
I do not want to share them via the internet, I just want to use what I paid for.
Another option could be to give me my money back. At least a part of it.

I hope to get a solution from you.

Please do not send me the link to another topics where are about 33 pages of senseless discussions about this problem.

Thanky in advance

A very sad customer

I don't think you're going to get one.

Mobipocket's hands are probably pretty much tied. They can't give you DRM-free versions of your content by the terms of their contracts with the publishers. And if Amazon won't let them come out with an iPhone Mobipocket reader, they can't come out with one. (And I doubt Amazon will let Mobi come out with a reader for any new platform ever again. They just don't want the competition to their Kindle.)

Robotech_Master wrote:

I don't think you're going to get one. Mobipocket's hands are probably pretty much tied. They can't give you DRM-free versions of your content by the terms of their contracts with the publishers. And if Amazon won't let them come out with an iPhone Mobipocket reader, they can't come out with one. (And I doubt Amazon will let Mobi come out with a reader for any new platform ever again. They just don't want the competition to their Kindle.)

In other words its time for LITIGATION! Sue their asses into compliance. Viable Solutions: Refund purchase price, offer DRM free books, provide Mobipocket for iPhone

Simple solution : screw the DRM

DRM are just a pain to the peaple who are buying stuff.
Music industry got the point, we can find some drm free MP3 to buy. I've begun buying mp3's online when i saw this.

When will DRM free E-books show up ?
The only reason i buy e-book is because the DRM can be rid off nice and easy. (Hence the : total useless in preventing piracy anyway).

The drm system on mobi is not that bad but a two anoying drawback -> changing reader or re-installing windows requiers adding the new PID, and re-downlading the whole libray.
Worse, if in the meantime the website you've purchased e-book from have gone under, you're left with noting. That's why the fist thing i do is getting rid of the DRM. I need the assurance that i won't find myself unable to read my books.

We all agree piracy is bad, but we are paying for these e-books.
We're not responsible for the action of others, and shoudn't be prevented to use the suff we paid for because of that.

Fawks wrote:

In other words its time for LITIGATION! Sue their asses into compliance. Viable Solutions: Refund purchase price, offer DRM free books, provide Mobipocket for iPhone

Wouldn't work. They probably already covered their asses against suit with some clause somewhere in their EULA/Terms of Service. iTunes has one (buried on page 10 of a 22-page EULA) saying words to the effect that you agree that they can make your content stop working at any time for any reason. Remember, with e-books you don't ever "own" the content—you just "license" it.

EowynCarter wrote:

Simple solution : screw the DRM DRM are just a pain to the peaple who are buying stuff. [...] That's why the first thing i do is getting rid of the DRM. I need the assurance that i won't find myself unable to read my books. We all agree piracy is bad, but we are paying for these e-books. We're not responsible for the action of others, and shoudn't be prevented to use the stuff we paid for because of that.

Unfortunately, at least in America, the Digital Millennium Copyright Act makes removing the DRM illegal, even on stuff you've bought and paid for.

Of course, there's no way anybody will ever know you do it if you do it in the privacy of your own home and don't distribute the results to anybody else. Unless you do something dumb like blab about it on a public forum...

Quote:

Unfortunately, at least in America, the Digital Millennium Copyright Act makes removing the DRM illegal, even on stuff you've bought and paid for. Of course, there's no way anybody will ever know you do it if you do it in the privacy of your own home and don't distribute the results to anybody else. Unless you do something dumb like blab about it on a public forum...

Yeah, luckily it's still legal in france for inteoperability reasons.